Guest FAQ's

Before You Book
How do I search for accommodation?
What type of accommodation does Hosting Power offer?
What if I need to cancel my booking due to COVID-19?
How do I use search filters?
How do I search by location?
How do I know if the accommodation is available?
Can I view a room before I book?
How do I know if you have viewed the room?
How long can I book a room for?
How much is the rent I will pay?
How is the rent calculated?
Are bills and WiFi included in the rent?
Who are the host(s) I will be sharing with ?
What kind of home environment should I expect ?

Booking Your Room
How do I book a room?
Should I provide a copy of ID for the booking?
What is the Hosting Power service fee?
How is the service fee calculated for my booking?
When am I charged for the service fee?
How can I pay the service fee?
Is my payment on your website secure?
How long does a host take to confirm a booking?
When can I contact my host?
Why would my request be declined if the room is available?
Do I have to pay if my booking request is not accepted by the host?
Can I request another room if a host declines my booking?
Can I request changes to my booking request?
Can I cancel a booking request?
Do I get a refund if I cancel?
What is the Hosting Power Cancellation Policy?
Will you provide me with proof of address?

During Your Stay
How does the check-in work?
Can I use the kitchen?
Can I use the WiFi?
Can I use the washing machine?
Can the host access my private room?
Who is in charge of the cleaning of my room?
How often should I pay the rent?
Do I need to pay a deposit?
When is the deposit collected?
Can I extend my stay?
Can I go away on holidays during my stay?
Can I bring a visitor into the home?
Can the host retain my deposit?

Common Questions
How can I contact you?
Is the house equipped with WiFi?
Is breakfast or any other meals provided?
What does the rent cover?
Are the rooms rented on a 7 days a week basis?
Are the rooms equipped with a desk?
Will I be able to do my own laundry?
Is the bed linen provided by the host?
What kind of beds are the rooms equipped with?
Do you view all your properties?
Can I view the room before I book?
Can I share a room with a friend or with my partner?
Will you provide me with proof of address?
Does the accommodation have house pets?
Is the service fee refundable?
What are the rules for the use of the kitchen?
Should I help in the cleaning of the common rooms?
Can I bring a visitor into the home?
Is there a low noise policy at night?
Should I pay the rent when I am away on holidays?
Can I leave before the end of the period I have booked?
What about drinking alcohol and smoking?
Can my pet stay with me?

Becoming a Host
Who can become a host?
Which cities and areas do you cover?
How can I prepare to host?
Is Hosting Power free for hosts?
Do I need to provide breakfast or meals?
Do I need to have a WiFi connection in the house?
How can I choose the rent I will charge?
How much is the rent?
How is the rent calculated?
What does the rent cover?
Do you create House Rules for me?
Do you provide professional support to hosts?
Why do I need to give my contact details to apply?
What regulations apply to hosts in Ireland?
Do you have any restrictions about what can be listed?

Your Listing
How do I get a listing on Hosting Power?
When will you contact me after I apply?
Will you send me a professional photographer?
Are the professional photographs free of charge?
Can I take pictures of my home myself?
When will my listing be ready?
Is my listing’s address visible on Hosting Power?
How will my listing’s location be shown on your website?
How do I add a description to my listing?
Can I choose the gender of my guests?
How do I make dates available or blocked for my room?
What do the different types of rooms mean?
How can I be sure that guests can see my listing?
How do I pause my listing?

Your Bookings
Who are the guests I will be hosting?
Do you verify the guests before booking?
How long will the guests stay at my home for?
What do I do after I get a request to book?
Do I have to accept every booking?
Why are hosts required to respond to a booking request within 24 hours?
How can I be sure if a booking is confirmed?
When will I receive my first rent?
How often will I receive the rent?
Will I get a deposit?
What happens if my guest cancels the booking?
What happens if my guest go on holidays during their stay?
How do I cancel a booking as a host?

Common Questions
How can I contact Hosting Power?
Will you visit my house before we work together?
I have pets, is that a problem?
Do your guests all speak English?
Do I need to provide a desk in the room?
Do I need to give the guest access to my living room?
What are the rules the guests need to respect to use of the kitchen?
What about the cleaning of the guest's room?
Can I do inspections of the guest's room during his/her stay?
What about the cleaning of the common rooms?
What about the guest's laundry?
Is the guest allowed to bring or consume alcohol in my home?
What are the rules for smoking?
Do I get to meet the guest beforehand?
Can you help me if I have an issue with my guest?
Is the guest allowed to bring a visitor to the house?
Is there a low noise policy for guest at night?
Can I stop hosting the guest before the end of the booked period?
I have a twin room, can I have 2 guests per room?
Can the guest's room be equipped with a bunk bed or sofa bed?
Can I rent my room on a 5 days a week basis only?
Can I be away on holidays during the guest's stay?
Could I retain the deposit?
Do I need to pick the guests up from the airport?
Should I provide any documents or proof of address for my guest?
Will I still receive the rent if my guest is away on holidays?
Will I pay tax on the income I receive through the rent?
What is the Rent A Room Relief Scheme?
Can I collect additional fees directly from my guest?
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